BUSINESS QUALITY IS OUR QUALITY BUSINESS

As a Company working in the Automation and Information Technology sector Key Solution Srl is always following the quality process based approach cycle Plan, Do, Check and Act. We are certified ISO 9001.


Quality

The purpose of our quality objectives is to determine the conformity of the requirements (customers and organizations), facilitate effective deployment and improve the quality management system. The ISO 9001:2008 standard specifies requirements for a quality management system where our organization needs to demonstrate its ability to consistently provide products that meet customers and applicable statutory and regulatory requirements and aims to enhance customer satisfaction through the effective application of the system. We do this including processes for continuous improvement of the system and assurance of conformity to customer, following all applicable statutory and regulatory requirements.

All our customers will have access to the reporting system where all Key Solution employee report the daily activities, the goals and the solutions applied to fix issues. Service engineers, field engineers and inspectors provide accurate feedback and communication, keep and update all the activities performed, provide handover and guidelines for the Key Solution team, coordinate any changes necessary to ensure continuous and efficient operations and suggesting plans for minimal downtime if required. The reporting system ensure effective communication with the team and the customers for immediate supervision and troubleshooting.

The ISO 9001 Quality Management System is the world’s most popular quality improvement standard, with over one million certified organizations in 180 countries around the globe. It is the only standard in the 9000 family of standards published by the International Organization for Standardization (ISO) that can be used for the purpose of conformity assessment.We are one of the million certified Companies and we work daily to improve our Quality Management System. The TUV Sud Certification demonstrates our organisation’s ability to consistently meet and exceed customer expectations.As a business Company that achieved ISO 9001 certification, we are able to attain significant improvements in organisational efficiency and product quality by minimising waste and errors, and increasing productivity.

Key Solution considered that the adoption and the application of a Management System, in compliance with ISO 9001, was a suitable instrument to achieve the corporate objectives and was the basis for a corporate development according to internal organizational rules that point to guarantee the safety of the processes, in particular those that have the greatest influence on the qualitative level of the performances.

Key Solution intends to develop, implement and maintain an integrated Management System for Environment and Safety, in compliance with ISO 14001:2015 and ISO 45001:2018, in which aspects such as respect of the environment and safety on the workplace are considered fundamental.
To reach this goal, Key Solution will actively involve all staff, in order to promote the culture of safety at work.